Corporate Social Responsibility at Sonova

Sustainability Program

Materiality matrix

As the world’s leading provider of hearing solutions, Sonova has both a duty to act responsibly and an ability to make a positive impact on society. Our sustainability program aligns closely with our business strategy; its topics are reviewed both at the highest management level and regularly at meetings of the Board of Directors.

At Sonova, material issues are those business, social, and environmental topics that either create significant value, cause potential risks, or have negative impacts for our internal and external stakeholders. This year, we have further refined the materiality matrix produced in 2014/15 . The picture below summarizes the new sustainability landscape that underlies our sustainability program and shows how we intend to create value. The sustainability program encompasses our vision, our values and our commitments. All topics with high or medium impact from the 2014/15 materiality matrix appear in the current sustainability landscape, either as part of the four core commitments Sonova makes towards its stakeholders, or as part of our governance, risk, and compliance management.

Sustainability landscape

Our vision - the "why"

Our company's vision is the motivation for our actions and provides the basis for our sustainability program. Over 15% of the world’s adults experience some degree of hearing loss, but very few are treated for it. At Sonova, our vision is straightforward: We foster a world in which all people equally enjoy the delight of hearing and live a life without limitations.

Our values - the "how"

Our corporate values describe how we interact with each other and how we do business. We help people hear the world by providing the most innovative technology, by dedicating ourselves to service, and by accepting responsibility for all of our actions. Our governance, risk, and compliance management further substantiate and formalize our values.

Our commitments - the "what"

The four commitments explain what we do to transform our vision into reality: we are creating value for our stakeholders by providing customer-focused solutions and expanding access to hearing care, we are doing business in a responsible manner by investing in our employees and partners, as well as by maximizing our eco-efficiency. We live up to our commitments through specific, defined fields of activity. The sustainability report is structured in terms of the commitments and provides information on the progress we made in each of these defined activities.