{"id":10751,"date":"2024-03-21T10:48:14","date_gmt":"2024-03-21T10:48:14","guid":{"rendered":"https:\/\/www.sonova.com\/australia\/sonova-customer-care-support\/"},"modified":"2026-06-03T10:58:40","modified_gmt":"2026-06-03T10:58:40","slug":"sonova-customer-care-support","status":"publish","type":"page","link":"https:\/\/www.sonova.com\/australia\/sonova-customer-care-support\/","title":{"rendered":"Sonova Customer Care Support"},"content":{"rendered":"\n
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Sonova Customer Care Support<\/h1><\/div>\n<\/div>\n\n

Our friendly Customer Care Team is available 8 am to 5.30 pm Monday to Thursday and Friday 8 am to 5.00 pm to support you with inquiries relating to pricing, order placement, and deliveries.<\/p>

Phonak\u00a0<\/strong>1800 809 321\u00a0orders@phonak.com.au<\/a><\/p>

Unitron<\/strong>1800 212 313orders.au@unitron.com<\/a><\/p>\n

\n\nHow do I place my order?<\/summary>\n

Online<\/strong><\/p>

Online orders are prioritised and can be placed via thePhonak<\/a>orUnitron<\/a>e-Stores24\/7.Please note<\/strong>: To order online, you will need to set up an eServices account. Our Customer Care team or your local Phonak or Unitron Territory Manager can set this up for you.<\/p>\n

Order Forms<\/strong><\/p>

Orders can also be placed using a current order form, however you may experience delays in processing. Order forms can be downloaded below and emailed to the relevant Phonak or Unitron Customer Care Team.<\/p>\n

Phonak Order Forms<\/a><\/div><\/div>\n\n
Unitron Order Forms<\/a><\/div><\/div>\n

Pricing, Policies and Purchase Conditions<\/strong><\/p>

Sonova takes all reasonable endeavours to meet your requested time frame for delivery of orders once the order form is processed. Delivery time may be impacted if you do not complete the mandatory fields on the order form, including but not limited to the \u2018Required By\u2019 section. Sonova will endeavour to deliver your order by the times stipulated in the \u2018Policies and Purchase Conditions\u2019 section of the Phonak and Unitron product catalogues below:<\/p>\n

Phonak Product Catalogue<\/a><\/div><\/div>\n\n
Unitron Product Catalogue<\/a><\/div><\/div>\n<\/details>
\n\nHow long does an order take to process and deliver?<\/summary>\n

Standard hearing aids<\/strong><\/p>

Allow 24 – 48 hours to process your order and another 24 – 48 hours for shipping once it leaves us.<\/p>\n

Custom hearing aids<\/strong><\/p>

Allow 2 weeks for production and shipping for standard orders. VIP orders require 24 hours for processing and 24 – 48 hours for courier service.<\/p>\n<\/details>

\n\nHow do I return a product or have it repaired?<\/summary>\n

If for any reason, you need to return any goods or require a credit, please email our dedicated support team atcredits.au@sonova.com<\/a>for a hassle-free return process.<\/p>\n

Return Conditions\u00a0<\/strong><\/p>