Our Returns and Credit Service for hearing aids is designed with your satisfaction and hearing health in mind. If, for any reason, you find yourself dissatisfied with your purchase, our customer-centric approach ensures a hassle-free return process. Simply reach out to our dedicated support team atcredits.au@sonova.com, and we will guide you through the return procedure. Moreover, we understand the importance of ensuring optimal hearing solutions, which is why our service includes a comprehensive credit system. In the event of a return, you have the option to receive credits that can be applied towards an alternative hearing aid model or accessories, ensuring you find the perfect fit for your individual needs. Our commitment to customer satisfaction extends beyond the initial purchase, providing you with peace of mind and confidence in your hearing aid investment.

Conditions:

• All returns must be accompanied by a service/credit form with the serial numbers of all devices sent clearly listed. Forms can be downloaded below:
  • Phonak Service & Credit Return Form
  • Unitron Service & Credit Return Form
• Please check the warranty on the invoice, if the device is not in warranty, please refer to the price structure and fine print on the repair forms – we do not provide quotes, so please pay attention to the prices listed before sending devices to us.
• Remakes require the specific serial number we are remaking and clearly stating what changes to be made to the shell.

Frequently Asked Questions

Do you quote on repairs? We no longer quote on repairs. 

Is there a cost for repairs? If the device is out of warranty the cost for a minor repair is $89.50, and $194.50 for a major repair. All repairs come with a 12-month service warranty. 

How long will a repair take? A repair can take between 5-7 days in-house. 

Is there a VIP repair service, and how long does it take? Yes. VIP repair service will take 24 hours of production time with a VIP fee of $57.50. This does not include a courier. Allow 24 – 48 hours for delivery. 

If you have any further questions, please do not hesitate to the Customer Care Team on: 

Phonak 1800 809 321 orders@phonak.com.au

Unitron 1800 212 313 orders.au@unitron.com