For any payment and general account-related queries, please emailaccounts.au@sonova.com. Below are some frequently asked questions that may also assist you.

Frequently Asked Questions

How can I pay for my order?Payments can be made via electronic funds transfer or credit card. A 1.5% surcharge will be applied to credit card payments.

How can I get a copy of my invoices?You can look up and download invoices via Phonak or the Unitron E-Services portal. This service is conveniently available to you 24/7. To access the portal, you will need to be set up with a eServices account. Please contact our Customer Care Team or your Territory Manager to set one up for you.

How can I get a copy of my statement?Please emailaccounts.au@sonova.comto request a copy. 

Who can help me with my account discount? Please reach out to our Customer Care Team or your Territory Manager for any account discount-related queries.

How do I open a new clinic account or sub-account? Please emailaccounts.au@sonova.comto open a new clinic account.